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IBM eServicePac

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Brand:
The general trademark of a manufacturer by which the consumer knows its products. A manufacturer can have multiple brand names. Some manufacturers license their brand names to other producers.
IBM
Product name:
Product name is a brand's identification of a product, often a model name, but not totally unique as it can include some product variants. Product name is a key part of the Icecat product title on a product data-sheet.
eServicePac
Product code :
The brand's unique identifier for a product. Multiple product codes can be mapped to one mother product data-sheet if the specifications are identical. We map away wrong codes or sometimes logistic variants.
12X6684
Category
Extending the warranty & support beyond that offered by the manufacturer/retailer, so that the purchase is covered for a longer period of time.
warranty & support extensions
Data-sheet quality: created/standardized by Icecat
The quality of the product data-sheet can be on several levels:
only logistic data imported: we have only basic data imported from a supplier, a data-sheet is not yet created by an editor.
created by IBM: a data-sheet is imported from an official source from a manufacturer. But the data-sheet is not yet standardized by an Icecat editor.
created/standardized by Icecat: the data-sheet is created or standardized by an Icecat editor.
Included since: 18 Nov 2006
The date Icecat noticed for the first time that this product was included in the price list of a channel partner
Product views: 19845
This statistic is based on the 71821 using ecommerce sites (eshops, distributors, comparison sites, ecommerce ASPs, purchase systems, etc) downloading this Icecat data-sheet since 18-11-06 Only sponsoring brands are included in the free Open Icecat content distribution as used by 70151 free Open Icecat users .
Info modified on: 30 Mar 2017 07:44:34
The date of the most recent change of this product data-sheet in Icecat.
Long product name IBM eServicePac :
The short editorial description of IBM eServicePac

eServicePac 5Yr Onsite 24x7x4 Model 7977
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IBM eServicePac:
The official marketing text of IBM eServicePac as supplied by the manufacturer
IBM On-site Repair (IOR): Repair performed at customer site. If the machine cannot be fixed with the help of IBM remote support,the repair activity is performed by an IBM representative at the customer's site.
Screening means initial remote problem determination (PD) or problem source identification (PSI) activity on a customer's service request that is performed by technical support personnel. Typically this is the first technical activity performed after the service request has been entered into the call management system and the customer has been entitled. Call screening results in the creation of the initial action plan to resolve the service request.

24x7 coverage - 24 hours per day, Monday through Saturday, 365 days a year.
Short summary description IBM eServicePac:
This short summary of the IBM eServicePac data-sheet is auto-generated and uses the product title and the first six key specs.
IBM eServicePac, 5 year(s), On-site, 7x24, 4 h
Long summary description IBM eServicePac :

IBM eServicePac. Number of years: 5 year(s), Type: On-site, Service time (days x hours): 7x24

This is an auto-generated long summary of IBM eServicePac based on the first three specs of the first five spec groups.

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Features
Number of years
Period of time over which the product may be used.
5 year(s)
Type
Characteristics of the device.
On-site
Features
Service time (days x hours)
7x24
Response time
4 h
Country Distributor
Polska 1 distributor(s)
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