Long product name Netgear ProSupport OnCall 24x7 :
ProSupport OnCall 24x7
The short editorial description of Netgear ProSupport OnCall 24x7
ProSupport OnCall 24x7
Netgear ProSupport OnCall 24x7
The official marketing text of Netgear ProSupport OnCall 24x7 as supplied by the manufacturerRemote NETGEAR Service Support Package
NETGEAR’s OnCall 24x7 networking support package is designed for customers who wish to maintain their own network products with remote assistance from NETGEAR technical experts. NETGEAR recommends the OnCall 24x7 offering as the minimum networking support level for customers seeking hardware and software coverage but do not require onsite maintenance support.
- All ProSafe™ Unmanaged Switches, All Smart Managed Switches (excluding FS752TPS & GS748T).
- All ProSafe™ Wireless Access Points.
- All ProSafe™ Firewalls (excluding FVX538).
OnCall 24x7 Features & Benefits:
- 24x7 Technical Support, allowing you access to our Global Support Centres (GSC) 24 hours a day, 7 days a week and 365 days a year.
- 24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, plus port statistics for prompt resolution of technical issues.
- Express hardware replacement for arrival within next business day (NBD). This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue.
- Escalation management with Plan of Action (POA).
- Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releases.
- Software Maintenance Releases Notification; a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements.
Short summary description Netgear ProSupport OnCall 24x7:
This short summary of the Netgear ProSupport OnCall 24x7 data-sheet is auto-generated and uses the product title and the first six key specs.Netgear ProSupport OnCall 24x7, 3 year(s), 7x24
Long summary description Netgear ProSupport OnCall 24x7 :
Netgear ProSupport OnCall 24x7. Number of years: 3 year(s), Service time (days x hours): 7x24
This is an auto-generated long summary of Netgear ProSupport OnCall 24x7 based on the first three specs of the first five spec groups.