ServicePac, Maintenance, 2 years, On-Site Repair, 9 x 5 x 4 Hour Response
IBM® ServicePac® products offer a range of hardware maintenance or maintenance upgrade coverage in an electronic format. ServicePac is available through the same IBM Business Partners who sell the related IBM hardware. With these ServicePacs, you get an upgrade solution at the same time you purchase the IBM machine. The number of unique ServicePacs is kept to a minimum and each part number supports a range of machine types.
ServicePacs can be ordered by part number through SAP in the same way other IBM products are ordered. The simple registration process ensures fast and efficient coverage. To be eligible for service, a ServicePac must be purchased within 30 days of the purchase of the machine type to which it applies (this statement is not applicable to post warranty ServicePacs).
IBM ServicePac, MNT, 2y, On-Site, 9x5x4. Number of years: 2 year(s), Service time (days x hours): 5x9, Response time: 4 h, Type: On-site, Next Business Day (NBD)