1 year (first year), EMEA, On-Site, NBD
- Fast convenient repair service - minimises downtime, maximises productivity
- EMEA consistent service - on-site or while travelling away from the office, we come to you
- Easy access to quality Toshiba service - one telephone number across EMEA
- Easy purchasing - one service part number across EMEA
- Enhanced system coverage from day one - purchase your WarrantyPack at the same time as your Toshiba notebook
- Simple budgeting - all parts and labour are covered by the service package
- Once registered, the service is valid for one year from the initial purchase date of your Toshiba notebook.
- This service upgrades your three years standard warranty on your Toshiba notebook to an On-Site Repair Next Business Day Response service for the first year.
- To obtain service, simply call the Toshiba Support Centre using one toll-free telephone number across EMEA. If the problem is hardware related, Toshiba will endeavour to provide a Toshiba certified service engineer before the end of the next business day, assuming the call has been accepted before 3:00 p.m. local time.
- This service is available Monday to Friday from 9:00 a.m. to 5:00 p.m. local time, excluding public holidays.
- The service is provided at customer's location located within a 100 km radius of major cities. If a service request is generated for a laptop located outside the 100 km radius, the service will be provided on a best effort basis.
- In the EMEA countries where On-Site Repair Next Business Day Response service is not available, the highest level of service available will be provided.
- This service includes helpdesk support for hardware classified service requests.
- This service only covers the cost of service parts and labour required to restore the product to full working order as well as the cost for providing a technician on-site.
- This service is only available for Toshiba notebook models with a three year standard warranty. Please check the compatibility list below for an exact overview of the compatible notebook models.
- This service is available to Toshiba customers owning a Toshiba notebook registered for this service and resident or travelling within one of EMEA (Europe, Middle East, Africa) countries supported, including Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, South Africa, Spain, Sweden, Switzerland and the United Kingdom.
- This WarrantyPack is only valid if purchased within 30 days of the procurement of your Toshiba notebook and must be activated within 30 days after purchase in order to use the service.
- To activate your WarrantyPack, you must register on-line at: www.toshiba-europe.com/registration
Toshiba 1 year (first year) EMEA On-site Repair Next Business Day Response Uplift. Number of years: 1 year(s), Type: On-site, Next Business Day (NBD)