Service & support options: HP Services professionals can help customers identify the Premium support offering that fits their business and technology goals. HP Premium Hardware and Software Services include: Mission Critical Partnership – custom services to help you achieve your strategic business goals and fulfill your most demanding service-level commitments through continual service-quality improvements; HP Critical Service – comprehensive preventive services and super-responsive support to maximize availability and minimize downtime risk exposure in mission-critical environments; HP Proactive 24 Service – collaborate with HP Services professionals to improve operational effectiveness, performance, and stability through joint services planning and 24x7 hardware/Software Support; Support Plus 24 – 24x7x365 onsite hardware and over-the-phone Software Support for HP and selected multi vendor products, plus software updates at substantial subscription savings; Support Plus – the economical choice for single-source hardware/Software Support delivered during extended business hours, as well as cost-saving software updates3 year Parts, 3 year Labor, 3-year on-site support